Privacy Policy

This page explains how Neosurf Casino, an independent Australia online-casino information guide, collects, uses and protects personal information. It sets out the site's data-handling practices.

Who We Are and What This Policy Covers

Neosurf Casino is an independent online-casino information guide for New Zealand players. The site supplies general information and resources about online casino options but does not operate as a gambling operator. It maintains no connection to the acceptance or facilitation of real-money wagering.

Neosurf Casino does not provide accounts, accept deposits, process bets, or handle player funds in any way. All such activities remain the responsibility of the separate operators that users may choose to visit. The service is limited to the publication of informational content on this website.

This privacy policy applies only to personal information collected directly through Neosurf Casino. It does not cover data practices of any third-party operators or linked websites, each of which maintains its own policies and procedures.

Information We Collect

Neosurf Casino collects minimal personal information to deliver its services as an independent online-casino information guide for users in Australia. This approach ensures user privacy while supporting the site's role in providing accurate and helpful casino-related resources.

• Information you give us voluntarily includes your name, email address and any message when you use the contact form or subscribe to the newsletter. This data is used solely to respond to inquiries or send requested updates.
• Information collected automatically includes IP address, browser and device type, pages viewed, and referring site. Collection occurs via cookies and analytics tools to monitor site performance and visitor navigation patterns.
• We do not collect financial data, identity documents or gambling-account details. This policy reflects that Neosurf Casino operates only as an information resource and does not take bets, hold funds or process any payments.
• Aggregate, non-identifying analytics are compiled to show general patterns in how visitors use the site. These statistics support content improvements without identifying or tracking individual users.

How We Use Your Information

We process personal information to operate, secure and improve the website, as well as to respond to enquiries from users. The lawful bases for this processing are your consent where applicable, such as when signing up for a newsletter, and our legitimate interest in running and improving the site effectively. Neosurf Casino never sells personal information to any third parties.

To better serve our audience, we employ aggregate analytics that help us determine which guides provide the most value. This same approach allows us to measure the performance of affiliate links that support the operation of the site. All such analysis is conducted at a group level to avoid identifying individuals.

We may also use information to comply with applicable legal obligations. These measures are designed to maintain the integrity of the platform as an independent guide and to reassure users that their data is handled responsibly and only for the stated purposes.

Cookies, Analytics and Tracking

Neosurf Casino uses cookies and similar tracking technologies on its website to support core site functions and to collect limited information about visitor interactions with the content. These technologies assist in understanding how the information guide is used and in maintaining its operation. Full details of the cookies deployed and their specific functions are set out in the separate Cookie Policy published on this site.

Analytics tools employed by the site are configured to function in a privacy-respecting way and to produce only aggregate reports. No individual visitors are identified through this process, which limits the processing of personal data while still permitting basic measurement of site performance and usage trends.

Control over non-essential cookies remains with the user and can be exercised through the consent banner presented on first visit or through the cookie settings available on the website. Preferences may be updated at any time to accept or reject selected tracking technologies in accordance with applicable privacy requirements.

Sharing, Third Parties and Data Security

Neosurf Casino shares personal information only with carefully selected service providers that perform essential functions for the website, including hosting and analytics. These providers are contractually required to maintain the confidentiality of the data and to process it exclusively for the benefit of operating this information guide.

Affiliate partners may be provided with non-identifying click data to track referral activity. When users access the platforms of casino operators via links provided here, those operators are responsible for their own data handling practices under separate privacy policies that users are encouraged to examine.

Information collected through the site may be processed on servers situated outside New Zealand. Suitable safeguards, such as standard contractual clauses, are employed to protect the data during such transfers. We apply reasonable security measures, including encryption and access controls, to prevent unauthorized access or breaches. Personal data is kept only as long as it is needed for the purposes outlined in this policy or to meet regulatory requirements, and is then disposed of securely.

Your Privacy Rights

As an independent online-casino information guide, Neosurf Casino collects limited personal data solely to operate its website and does not accept bets, hold funds or process payments. Under the NZ Privacy Act 2020 and equivalent laws, individuals have specific rights in relation to the personal information we hold.

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate information.
• Ask us to delete information or withdraw consent (e.g. unsubscribe).
• Object to or restrict certain processing.
• Complain to the Office of the Privacy Commissioner (New Zealand) if you are unhappy with how we handle your data.

Children, Contact and Updates

Neosurf Casino operates as an independent Australia-based online-casino information guide and is strictly limited to users who are 18 years of age or older. The platform does not knowingly gather or retain any personal information from individuals below this age. If it comes to our attention that data belonging to a minor has been collected, steps will be taken without delay to erase such information and prevent any further processing.

For any privacy concerns or requests, including those related to the management of personal data, users should reach out to Neosurf Casino using the contact page or the support email available on the site. This approach allows for proper handling of all inquiries in line with relevant data protection requirements.

Updates to this Privacy Policy may occur from time to time. The date when the policy was last revised appears at the top of the document. All content on Neosurf Casino is provided for adults 18 and over, and users are reminded to engage in responsible gambling when participating in online casino activities.